Nestovare | Hangzhou Yingxia Network Technology Co., Ltd. | Legal representative: Tang Kai
Email: service@nestovare.com | Business address: Room 408-3, Building 5, No. 16 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Prompt dispatch
We aim to prepare and dispatch confirmed orders promptly. Available delivery destinations, methods, and any delivery charges are presented during checkout. Dispatch and arrival depend on stock, destination, carrier operations, and circumstances outside our control; a delivery estimate is not a guarantee.
Your address and tracking
When tracking is available, we send the details after dispatch. Please check that the delivery address entered for your order is complete and accurate. If an address needs correction, contact service@nestovare.com quickly; changes may not be possible after dispatch.
When a delivery needs attention
If we learn that an order cannot be dispatched as expected, we will contact you with updated information and the options available under applicable law, including cancellation where required. For a parcel reported lost or delivered in error, send us the order reference so we can investigate with the carrier.
Dispatch and delivery are different
Dispatch means an order has been handed to the delivery service; it does not mean it has arrived. Tracking can temporarily remain unchanged between carrier scans. If your parcel appears missing, contact us so we can review the situation and explain the next steps.